Privacy Policy

Last updated: September 2026

Tyrant 4×4 Accessories Trading Pty Ltd, trading as Tyrant 4×4 Accessories (“Tyrant 4×4”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, purchase products or services, visit one of our stores or workshops, or otherwise interact with Tyrant 4×4.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

1. Personal information we collect

The types of personal information we may collect depend on how you interact with us and may include:

• your name;
• residential, billing or delivery address;
• email address;
• telephone number;
• vehicle information, including make, model, year and other vehicle details relevant to products, quotes or installation services;
• details of products or services you enquire about or purchase;
• quote, booking and installation information;
• transaction, payment and purchase information;
• communications and correspondence with us, including enquiries submitted through our website, social media, messaging platforms, telephone or email;
• account information if you create an account on our website;
• marketing preferences;
• information you provide when leaving a review, providing feedback or participating in a promotion; and
• technical information associated with your use of our website, such as IP address, browser type, device information, website activity and information collected through cookies and similar technologies.

We generally do not need to collect sensitive information. If sensitive information is required in unusual circumstances, we will handle it in accordance with applicable privacy laws.

2. How we collect personal information

We may collect personal information directly from you when you:

• purchase products through our website or stores;
• request a quote;
• book a vehicle for installation or other services;
• contact us by telephone, email, website form, live chat, social media or messaging service;
• visit or deal with one of our stores or workshops;
• create or use an online account;
• subscribe to marketing communications;
• participate in a promotion or competition;
• leave a review or provide feedback; or
• otherwise provide information to us.

We may also collect information automatically when you use our website through cookies, analytics tools, advertising technologies and similar technologies.

In some circumstances, we may receive personal information from third parties, such as advertising platforms, social media platforms, referral partners, payment providers, finance providers, delivery providers or other service providers where permitted by law.

3. Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries and quote requests;
• recommending products suitable for your vehicle;
• processing and fulfilling orders;
• arranging product installation, workshop services and bookings;
• processing payments and finance applications or facilitating payment through third-party providers;
• delivering or arranging collection of products;
• providing customer service and after-sales support;
• contacting you about an enquiry, quote, booking, purchase or service;
• maintaining customer and transaction records;
• managing warranties, returns and product issues;
• operating and improving our website, products and services;
• understanding how customers use our website and interact with our advertising;
• measuring and improving our marketing and advertising;
• sending marketing communications where permitted;
• detecting and preventing fraud, misuse or security incidents;
• complying with legal, regulatory, accounting and taxation requirements; and
• managing and improving our business operations.

4. Website, cookies and analytics

Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage and measure or improve our advertising.

These technologies may collect information such as your IP address, device type, browser, pages viewed, actions taken on our website and information about how you arrived at our website.

We may use third-party analytics and advertising services, including services provided by companies such as Google and Meta, to understand website activity, measure advertising performance and deliver or improve advertising.

Depending on your browser, device and the tools available on our website, you may be able to control or restrict cookies and certain tracking technologies through your browser settings or available cookie/privacy controls.

Disabling certain cookies may affect the functionality of parts of our website.

5. Marketing communications

Where permitted by law, we may use your contact information to communicate with you about Tyrant 4×4 products, services, promotions, offers or other information we believe may be relevant to you.

You can opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from contacting you where necessary in relation to an existing enquiry, quote, order, booking, transaction or service.

6. Disclosure of personal information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to operate our business or provide products and services to you, including to:

• delivery, courier and freight providers;
• product suppliers, manufacturers and distributors;
• installation and service providers;
• payment processors and financial service providers;
• finance and buy-now-pay-later providers where you choose to use those services;
• website hosting, IT, data storage and security providers;
• customer relationship management and communications providers;
• telephone and messaging service providers;
• marketing, analytics and advertising service providers;
• professional advisers such as accountants, insurers, consultants or legal advisers;
• government agencies, regulators, law enforcement bodies or other parties where required or authorised by law; and
• other service providers that assist us in operating our business.

Third-party providers may have their own privacy policies and practices governing the information they receive and process.

7. Payments and financial information

Payments made through our website, stores or other payment channels may be processed by third-party payment service providers.

Where possible, payment card information is processed securely by the relevant payment provider rather than being stored directly by Tyrant 4×4.

If you choose to use a third-party finance or buy-now-pay-later service, information you provide to that provider will also be handled in accordance with that provider’s privacy policy and terms.

We do not control how an independent finance provider assesses your eligibility or manages information provided directly to it.

8. Customer relationship and communications systems

We may use third-party systems to manage customer enquiries, communications, sales activity, bookings and customer relationships.

Information you provide through our website, telephone calls, emails, forms, messaging services or other communication channels may be recorded or stored within these systems so that we can respond to your enquiry and provide ongoing customer service.

Telephone calls or communications may be recorded or logged where permitted by law and where appropriate notice is provided.

9. Overseas disclosure and storage

Some of the third-party technology and service providers we use may store or process information outside Australia.

As a result, personal information may be disclosed to, processed in, or accessible from overseas locations.

The countries involved may vary depending on the service provider and the systems used by us from time to time. Where required by applicable privacy laws, we will take reasonable steps in relation to overseas disclosures of personal information.

10. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include access controls, secure systems, encryption, password protection and the use of reputable third-party service providers.

Our website uses encrypted connections where appropriate, including SSL/TLS technology.

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security of information transmitted over the internet.

11. Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide products and services, maintain appropriate business records, resolve disputes, meet warranty obligations and comply with legal, accounting and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it where required by applicable law.

12. Accessing or correcting your personal information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details provided below.

We may need to verify your identity before providing access to or making changes to personal information.

In some circumstances permitted by law, we may refuse access to certain information. If this occurs, we will generally explain the reason for the refusal where required.

13. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

14. Third-party websites

Our website may contain links to websites operated by third parties.

Once you leave our website, we are not responsible for the privacy practices, security or content of those websites. We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, legal requirements or information-handling practices.

The latest version will be published on our website and the “Last updated” date at the top of this policy will be updated accordingly.

16. Contact us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

Tyrant 4×4 Accessories Trading Pty Ltd
Trading as Tyrant 4×4 Accessories

Phone: 1800 860 680
Email: sales@tyrant4x4.com.au
Website: tyrant4x4.com.au