Last updated: September 2026
Tyrant 4×4 Accessories Trading Pty Ltd, trading as Tyrant 4×4 Accessories (“Tyrant 4×4”, “we”, “us” or “our”), wants customers to be confident when purchasing products and services from us.
This Returns & Refunds Policy explains how returns, exchanges, cancellations and refunds are handled for products purchased online or through our stores, as well as products ordered or fitted as part of our workshop services.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).
Tyrant 4×4 is not required to provide a refund or exchange where you simply change your mind.
However, we may accept a change-of-mind return at our discretion where:
you contact us within 14 days of receiving the product;
the product has not been installed, fitted, used or damaged;
the product is in new and resalable condition;
all original packaging, components, accessories, instructions and documentation are included; and
you provide reasonable proof of purchase.
Approval of a change-of-mind return is at the discretion of Tyrant 4×4.
Shipping, freight and delivery charges are generally non-refundable for change-of-mind returns, and the customer is responsible for the cost and risk of returning the product to us unless otherwise agreed.
A reasonable restocking or handling fee may apply where we have incurred costs associated with the original order or return. Any applicable fee will be advised before the return is accepted.
These conditions apply only to change-of-mind returns and do not limit your rights where a product fails to meet a consumer guarantee under the Australian Consumer Law.
Unless otherwise agreed by Tyrant 4×4, we generally do not accept change-of-mind returns for:
products that have been installed, fitted or used;
products that have been modified, painted, colour-coded, drilled, cut or otherwise altered;
electrical products that have been installed or connected;
products that are damaged or incomplete after delivery;
clearance or specially discounted products where identified as such at the time of purchase;
custom-made or custom-configured products;
products specifically ordered for a customer’s vehicle or requirements; or
special-order products obtained from a supplier specifically to fulfil a customer’s order.
This does not affect your rights under the Australian Consumer Law if the product is faulty, unsafe, incorrectly described or otherwise fails to meet an applicable consumer guarantee.
Many 4×4 accessories are vehicle-specific and may need to be ordered specifically for a customer’s vehicle.
A special order may include products that:
are not normally held in stock;
are ordered from a manufacturer, distributor or supplier specifically for you;
are ordered for a particular vehicle make, model, variant or year;
require customisation, colour coding or modification; or
are otherwise identified as a special order before purchase.
Once a special order has been placed with our supplier, it may not be possible to cancel or return the product for change of mind.
Where cancellation is possible, Tyrant 4×4 may deduct reasonable costs already incurred as a result of the order, including supplier cancellation charges, freight, handling or restocking costs.
If a special-order product is faulty, incorrectly supplied by Tyrant 4×4 or otherwise fails to meet a consumer guarantee, your rights under the Australian Consumer Law continue to apply.
Many products sold by Tyrant 4×4 are designed for specific vehicle makes, models, years, variants or configurations.
Customers should provide accurate vehicle information when ordering, including where relevant:
make;
model;
year;
variant;
body type;
engine or drivetrain;
existing accessories or modifications; and
any other information requested by Tyrant 4×4.
If you provide us with accurate vehicle information and rely on our advice to select a suitable product, but we supply a product that is not suitable for the stated vehicle or purpose, please contact us.
We will assess the issue and provide an appropriate remedy where required, including under the Australian Consumer Law.
If a product is ordered incorrectly because the customer supplied inaccurate or incomplete vehicle information, selected the wrong product online, or did not disclose relevant vehicle modifications, Tyrant 4×4 may treat the request as a change-of-mind return.
Any return or exchange in these circumstances is subject to the product being eligible for return under this policy.
Customers are encouraged to contact Tyrant 4×4 before ordering if they are unsure whether a product is compatible with their vehicle.
Products purchased through tyrant4x4.com.au are covered by the same Australian Consumer Law protections as products purchased directly from our stores.
If you receive:
an incorrect product;
a product that is damaged in transit;
a product with missing components;
a product that appears faulty; or
a product that does not match its description,
please contact Tyrant 4×4 as soon as reasonably possible.
We may request photographs, videos, vehicle details, product serial numbers or other reasonable information to help us assess the issue.
Please do not install or continue using a product that appears damaged, faulty or incorrectly supplied if doing so could cause further damage or create a safety risk.
Because many products supplied by Tyrant 4×4 are professionally fitted to a customer’s vehicle, different considerations apply once installation has occurred.
Products that have been correctly supplied and installed generally cannot be returned simply because the customer changes their mind.
If you believe there is a problem with a product we have supplied or fitted, please contact us so that we can inspect and assess the issue.
Depending on the circumstances, we may need to inspect:
the product;
the installation;
the customer’s vehicle;
associated components; and
any modifications that may affect the product.
Customers should give Tyrant 4×4 a reasonable opportunity to inspect and assess an alleged fault or installation issue.
If the product or installation fails to meet an applicable consumer guarantee, we will provide a remedy in accordance with the Australian Consumer Law.
Tyrant 4×4 provides workshop and installation services for many of the products we sell.
Our services will be provided with due care and skill and in accordance with applicable consumer guarantees.
If you believe there is a problem with work carried out by Tyrant 4×4, please contact us as soon as reasonably possible so we can assess the issue.
Where appropriate, we may ask you to return the vehicle to the Tyrant 4×4 location that performed the work so that we can inspect the vehicle and determine the appropriate remedy.
Where an installation or workshop service fails to meet an applicable consumer guarantee, Tyrant 4×4 will provide the remedy required by the Australian Consumer Law.
A deposit may be required to secure a workshop booking or to allow Tyrant 4×4 to order products specifically for the job.
If you need to cancel or reschedule a booking, please contact us as early as possible.
Where a customer cancels a booking, Tyrant 4×4 may retain or deduct reasonable costs that have already been incurred in connection with the booking, including where:
products have already been specially ordered;
suppliers have charged cancellation or restocking fees;
freight or handling costs have been incurred;
customisation or preparation work has commenced; or
other reasonable costs have been incurred specifically for the customer’s job.
Where no significant costs have been incurred, Tyrant 4×4 may refund or transfer the deposit to another booking at our discretion.
Any cancellation charges or deductions will be reasonable and related to the circumstances of the booking.
Nothing in this section limits any rights or remedies available under the Australian Consumer Law.
Products supplied by Tyrant 4×4 come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
If you believe a product is faulty or defective, please contact us with:
your name and contact details;
proof of purchase;
details of the product;
details of your vehicle where relevant;
a description of the problem; and
photographs or videos where reasonably available.
We may need to inspect or test the product before determining the cause of the problem and the appropriate remedy.
The remedy available will depend on the nature of the problem and whether the failure is major or minor under the Australian Consumer Law.
Under the Australian Consumer Law, the remedy available for a faulty product or service depends on the nature and seriousness of the problem.
For a major failure with goods, the customer may generally choose between a refund or replacement.
For a failure that is not major, the supplier generally has an opportunity to provide an appropriate remedy within a reasonable time, such as repairing the product.
Different remedies may apply to problems with services.
Tyrant 4×4 will assess claims in accordance with the Australian Consumer Law and the circumstances of each case.
A product problem may not be covered where the issue was caused by circumstances unrelated to a defect in the product or our services, such as:
misuse or abuse;
accident or impact damage;
incorrect installation performed by someone other than Tyrant 4×4;
unauthorised modification;
use outside the manufacturer’s specifications;
failure to follow installation, operating or maintenance instructions;
normal wear and tear; or
damage caused by another product, modification or third party.
However, each claim will be assessed based on its individual circumstances, and nothing in this section excludes rights that cannot legally be excluded under the Australian Consumer Law.
For approved change-of-mind returns, the customer is generally responsible for return shipping or freight costs.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, Tyrant 4×4 will meet its obligations regarding reasonable return, transport or other costs as required by law.
Please contact us before sending large, heavy or bulky products back to us so that appropriate arrangements can be made.
Do not return products to a Tyrant 4×4 store or warehouse without first contacting us where freight or special handling may be required.
Where a refund is approved, we will generally process the refund using the original payment method where reasonably possible.
Processing times may vary depending on the payment provider, bank or finance provider.
If the original purchase was made using a third-party finance or buy-now-pay-later service, any approved refund may need to be processed through that provider and will also be subject to their processing procedures.
Shipping or freight charges are generally not refundable for change-of-mind returns.
This does not limit any entitlement to reimbursement or compensation under the Australian Consumer Law.
We may ask you to provide reasonable proof that the product or service was purchased from Tyrant 4×4.
Proof of purchase may include:
a tax invoice or receipt;
an online order confirmation;
a Tyrant 4×4 invoice or job record;
a bank or card statement; or
another record that reasonably demonstrates the purchase.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with the service, you are entitled:
to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to compensation for any other reasonably foreseeable loss or damage from a failure in the goods or service.
The rights provided under this policy are in addition to any other rights and remedies available to you under the Australian Consumer Law.
Before returning a product or bringing a vehicle back to us, please contact Tyrant 4×4 so we can determine the best way to assist you.
Tyrant 4×4 Accessories Trading Pty Ltd
Trading as Tyrant 4×4 Accessories
Phone: 1800 860 680
Email: sales@tyrant4x4.com.au
Website: tyrant4x4.com.au
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